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FAQ's

FREQUENTLY ASKED QUESTIONS

CURRENTLY ON A WAITING LIST?


Applicants active on the waiting list must inform the housing authority of any changes to the application within 10 business days of the change. To report changes, complete and submit the Notification of Change Form. Failure to keep information updated could result in the removal of the application from the waiting list. Only the Head-of-Household can make changes to the application.

HOW DO I CONTACT THE HOUSING AUTHORITY?


Choose the community you are interested in for contact information.
For regular updates about wait list openings/ closings or changes follow us on Facebook and/or monitor the Website.

I NEED IMMEDIATE HOUSING, CAN YOU HELP?


The Housing Authority does not provide immediate or emergency housing. There are no shelters in our community, however you may want to contact community social service organizations.

PUBLIC HOUSING OR SECTION 8, WHAT IS THE DIFFERENCE?


In Public Housing, applicants are housed in properties owned by the housing authority, whereas in HCV, participants are housed in units owned by individual landlords, private sector agencies, corporations, and non-profit organizations. Both housing programs are designed to assist participants in finding safe, decent, and affordable housing.

Public Housing is rental property that is owned, managed, and leased by a housing authority. The Housing Authority owns and manages apartments in 4 communities which are leased to low-income people on an income-based rental rate.

HCV Program rental property is owned and managed by private landlords who list their property with a housing authority/housing agency who, in turn, refer prospective tenants to their property. The housing authority/housing agency also subsidizes part of the tenant's rent to the landlord.

HOW DO I KNOW IF I'M ELIGIBLE?


To be eligible for public housing, your income must be less than 80% of the area median income provided to the PHA by HUD. Final determination of income is reviewed once all third-party verifications have been received. The income limits can be found on this link or in the chart provided. HUD’s income guidelines change each year.

Public housing is limited to low-income families and individuals. The housing authority determines your eligibility based on: 1) annual gross income; 2) whether you qualify as elderly, a person with a disability, or as a family; and 3) U.S. citizenship or eligible immigration status.

If you are eligible, the housing authority will check your background through a series of standard screening tests designed to protect the safety of our current residents and property.  At minimum, we screen 1) criminal history in the past five years; 2) credit as it relates to your rental history, including evictions; and 3) references from past landlords. Based on this screening, the housing authority will deny admission to any applicant whose habits and practices may be expected to have a detrimental effect on other residents or on the public housing environment.

The following income limits are in effect for the Sanford area.  These limits are based on the number of family members who will be residing with you in public housing.

ARE THERE INCOME REQUIREMENTS?


You may be determined ineligible for admission to both public housing and the Housing Choice Voucher (Section 8) programs if any of the following applies:
  • Your annual income exceeds the maximum limits.
  • You have an outstanding balance due under the law to a public housing authority or a private landlord. An owing balance includes unpaid rent, maintenance charges, and legal costs. (Applicants may provide evidence of mitigating circumstances relating to the outstanding balance (for example, loss of income), which will be reviewed before a decision on eligibility is made.)
  • You have a criminal history of drug possession and/or sales, disorderly conduct, physical violence and/or other criminal activity, which would adversely affect the health, safety, or welfare of other residents.
Note: If your application is rejected or withdrawn for any reason, you will be given notice of an opportunity to dispute this decision at an informal hearing.

HOW DO I APPLY FOR HOUSING?


Watch this video.

IF I HAVE A FELONY, WILL THAT MAKE ME AUTOMATICALLY INELIGIBLE?


No, felonies do not automatically make applicants ineligible. Low-Income Public Housing applicants will be screened for tenant suitability. We review criminal activity related to drug, disturbance and/or violent activity documented through police reports, landlord references and convictions. This will include credit, landlord reference, and criminal background checks. (Criminal background checks are requested for all residents 18 years or older as part of the application process.) Sex offenders under lifetime registration requirements are disqualified under federal law.

Reasons for disqualification include, but are not limited to:
  • Debts owed to previous landlords or Public Housing Authorities
  • Delinquent utility debts
  • Drug or alcohol related activities or evictions
  • Gang related activity
  • Past evictions or poor landlord references
  • Property tax liens
  • Violent crimes

Efforts to repay past delinquencies and successful completion of drug or alcohol abuse programs will be considered when determining tenant suitability. Lack of credit history is not cause for disqualification. If you are denied admission, you have the right to request a Grievance Hearing. Under the Violence Against Women Act (VAWA), you cannot be denied because you were a victim of domestic violence, stalking, or sexual assault

WHAT INFORMATION DO I NEED TO COMPLETE AN APPLICATION?


All applicants for public housing must be 18 years of age or older, or an emancipated minor, and must provide the following information when completing the application:
  • Picture ID for each person 18 years of age or older (current state ID or driver's license) Should the person not have a picture ID they will need to provide a birth certificate.
  • Social security cards for each adult and child who will be living in the apartment.
  • Birth certificates for each child who will be living in the apartment.
  • Present and past landlords. Please provide the names, addresses (street, city, state, zip code), and phone numbers of all landlords for the past five years.
  • Applicants who have previously lived in public housing or who have participated in the Housing Choice Voucher Program, need to provide the address and dates of their prior residences.
The housing authority will need to verify your income and assets. Please provide documentation for any of the following items that apply:
  • Employment Income
  • School Verification for household members over the age of 18 and full-time students
  • Veterans Benefits
  • Annuity(ies)
  • Child Support Orders and Case Numbers
  • Social Security Income Award Letters
  • Pension (Retirement)
  • Bank Account Verification
  • TANF Benefits Printout
  • Supplemental Security Income
  • Railroad Retirement
  • Home Value (Tax statements/appraisals)
  • Unemployment Benefits
  • No-Income Statement
  • Self-Employment Verification

WHEN WILL THE HOUSING AUTHORITY NOTIFY ME OF MY ELIGIBILITY?


Once the housing authority determines if you are eligible for the public housing program, the agency will notify you in writing and your name will be put on a waiting list, unless the housing authority is able to offer housing immediately. Otherwise, the housing authority will contact you once your name reaches the top of the list. If the housing authority determines you are ineligible you will receive an explanation of the determination; and you are free to request an informal hearing to discuss the decision.

I HAVE APPLIED, NOW WHAT?


The applications process follows the steps below (Note: this is only intended as a summary of the process and may not be all-inclusive):
  1. Application – the family fills out an application to start the process.  The application must be complete. The housing authority will not accept incomplete applications.
  2. Waiting List – the family is placed on the waiting list according to application date, local preference, bedroom size, and accessibility needs.
  3. Standard Screening -This process involves an in-depth examination of the family’s history to determine their suitability for housing. The housing authority will conduct local and national background checks on household members to the extent allowed law for record within the past five (5) years. Additional screening on credit as it relates to rental history (including evictions). Based on this screening, the housing authority will deny admission to any applicant whose habits and practices may be expected to have a detrimental effect on other residents or on the public housing environment.  These standard screening procedures are intended to protect the safety of our current residents and property.
  4. Selection – the rate of selection is based on vacancy rate.  During times of high vacancies, families will be selected from the waiting list faster than during times of low vacancy rates. Families at the top of the waiting list will be selected in blocks to fill current vacancy needs. Once a family has been selected, they will be notified by phone, email, or mail.  They will also be advised in their selection letter of the next steps they need to take to continue the application process. If a family fails to respond to the selection, their application will be dropped.
  5. Placement–Once all paperwork has been returned and verified, and the applicant is found eligible and approved they wait until their name reaches the top of the waiting list and there is a vacancy appropriate for the family. Applicants will then be offered vacancies as they become available.  Units are offered based on eligible preferences, oldest application date.

WHAT IF MY APPLICATION IS DENIED?


You will be sent a letter that explains the reason for the denial and will also notify you of your right to an "informal hearing." You can access the grievance procedures here.

At the hearing you will give your side of the story. Explain why you think the information the housing authority received was not true, or not reliable. Explain why you think the PHA decision was unfair or illegal. If the information about your past is true but you have made changes, correcting past problems, explain the changes. It is your responsibility to prove, with evidence, the reason for denial is not valid.

Examples:
  • You were evicted from an apartment a year ago because your boyfriend drank too much. He beat you up frequently and caused a lot of damage. Since then, you broke up with him and he has left the state. You have had no incidences of a bad rental history since that time. Explain that you didn't cause the problems before and that the person who did is gone. Explain that you were the victim of domestic violence. Bring a favorable recommendation from your current landlord, if you can.
  • You have been denied because you owe $500 to another housing authority (or former section 8 landlord) for unpaid rent and damages. You can't afford to pay this debt. The PHA won't admit you until this debt is paid. If you don't owe this debt, explain why and bring any evidence. If you owe the debt but can't pay it, some PHA's will accept a payment arrangement. Before agreeing to this, be sure you can afford to pay both your rent and the monthly debt payment.
  • You were evicted for non-payment of rent four years ago when you were broke because of a serious drug habit. You went to a rehab unit 6 months later and successfully completed a rehab program 2 years ago. You have not used drugs at all since then. Ask your counselor to come to the hearing to explain your successful rehabilitation. If that's not possible, ask them to send a written report.
There are times when the housing authority is not allowed to admit you:
  • If you were evicted from other types of housing programs (like Public Housing, Section 8, or Rural Development) within the past 3 years.
  • You are a lifetime registered Sex Offender.

MY APPLICATION WAS DROPPED. WHAT CAN I DO?


Applicants are removed from the waiting list if they fail to respond to forms or requests for documentation by the deadline and for voluntary removal. Maintaining an updated applicant file, including an accurate mailing address and phone number is the applicant’s responsibility.

If your email address has changed, notify us by emailing the Housing Authority or in writing to the management office.
If you were removed for failing to respond to requests for documentation, you may typically appeal this removal by completing and delivering the requested documentation within ten days of your removal.

If you are outside your appeal deadline, you will have to re-apply to get onto the waiting list. Applications are not expedited due to previous removal or previous submission of documents.

HOW DO I UPDATE MY APPLICATION?


In order to update any information on your application, you must submit changes, in writing, to the housing authority Office. Applicants active on the waiting list must inform the housing authority of any changes to the application within 10 business days of the change. To report changes, complete the Notification of Change form. This form can be found here.

Failure to keep information updated could result in the removal of the application from the waiting list. Please note that the housing authority sends out requests to your current address on file. If the mail is returned to us as “undeliverable” or “unable to forward”, you may be removed from the Waiting List.

You should update your information so that we can contact you quickly when you near the top of the list and that you are on the correct waiting list. If you fail to update your phone number, email, and mailing addresses, you may miss the opportunity to be housed and/or may be removed from the waiting list. At which point you would have to reapply, losing your original application date and time

HOW LONG IS THE WAIT FOR HOUSING?


The wait for housing varies and is controlled by vacancies.  There are many variables such as preferences, the size of your family, and the length of the waiting list.  It may take a month or it could be six-months to more than a year from the approval date of your application before an offer of housing is made to you.  The time, however, varies from list to list.

WHERE ARE THE UNITS LOCATED? DO I HAVE TO TAKE THE FIRST UNIT OFFERED?


We have units located in different communities.  Choose the agency you are interested in for more information.

Once you are approved and offered a unit, you do not have to take the first unit offered.  However, if you decline the offer, your application date and time will be revised to the date you decline the unit offered.  You will be given up to three (3) offers.  Once the final offer is declined, your application will be dropped.  

HOW MUCH IS RENT?


Rent is calculated according to Federal Regulations, limiting payment to 30% of adjusted household income.

Your rent will be a 30% of your income or a "flat rental" amount. You can choose which you want. Paying a portion of your income is usually less than the flat rent.

Before they figure out 30% of your income, they may subtract some of your expenses. Examples of expenses they might subtract are:
  • Child Deduction
  • Childcare Deduction
  • Medical expenses for elderly people and people with disabilities
  • Utility expenses
The “flat rate” option is based on the local fair market rent.  Calculating your rent can be complicated. Ask questions. If you don't understand.

IS THERE A DEPOSIT?


There is a security deposit based on the size of the unit. 

CAN I HAVE A PET?


Yes, pets are allowed.  There are restrictions on size, type of pet and number of pets.  Please review the pet policy here.

There is an additional pet deposit required.

WHAT IS A REASONABLE ACCOMODATION?


A reasonable accommodation is the modification in a landlord’s rules, policies, practices, or services that is needed to afford a person with a disability an equal opportunity to use and enjoy an apartment. If you need a reasonable accommodation, please contact the housing authority.

HOW DO I CANCEL OR DROP MY APPLICATION IF MY SITUATION CHANGES?


You may cancel or request your application be dropped at any time by submitting the request in writing.
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